1. Introduction
ENAI ("we," "our," or "us") operates the ENAI New language for yours business and associated Messenger bot. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services through Facebook Messenger or our dashboard.
2. Information We Collect
We may collect:
- Messenger data: Facebook Page-scoped user ID (PSID), name, profile information provided by Meta, and message content when you chat with our bot.
- Conversation data: Chat history, leads, and AI-generated drafts stored to provide and improve our sales and support experience.
- Dashboard usage: If you use the New language for yours business, we may store session and account information necessary to operate the service.
3. How We Use Your Information
We use the information to operate the Messenger bot, respond to your messages, generate AI-assisted replies, manage leads in the New language for yours business, and improve our services. We do not sell your personal information to third parties.
4. Data Sharing and Third Parties
We use Meta (Facebook) APIs to deliver the Messenger experience. Your interactions are subject to Meta's Privacy Policy. We may use third-party services (e.g., hosting, databases, AI providers) that process data on our behalf under strict agreements.
5. Data Retention and Deletion
We retain your data as long as needed to provide our services and as required by law. You may request deletion of your data at any time. For instructions, see our User Data Deletion Instructions.
6. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us using the details below to exercise these rights.
7. Contact Us
For privacy-related questions or requests, contact us at: contact@enai.chat
For other contact options, visit our website.